SOT
    • Introduction
    • Release notes
      • Breaking changes
    • User manual
      • Introduction
      • Navigating Industrial Application System
        • Navigation menu
        • Header
        • Managing favorite menu entries
      • Dashboards
        • Creating a dashboard space
        • Sharing a dashboard space
        • Creating a dashboard
        • Editing a dashboard
        • Applying dashboard filters and templates
        • Marking dashboards as favorites
        • Adding Web Portal widgets
      • User profile
      • Support
      • User help
      • Screen display modes
      • System information
      • System Settings
        • Footer and Privacy
        • Skinning
        • Navigation Menu
    • Operations manual
      • Overview
      • System architecture and interfaces
      • System requirements
        • portal/coreservice
      • Migration from previous versions
        • From 5.24 to 5.25
        • From 5.23 to 5.24
        • From 5.22 to 5.23
        • IAS 2025.01.00 (Portal 5.20)
        • From 5.15 to 5.16
        • Helm job for database migration (>5.15)
        • From 5.14 to 5.15
        • From 5.13 to 5.14
        • From 5.12 to 5.13
        • From 5.11 to 5.12
        • From 5.10 to 5.11
        • From 5.9 to 5.10
        • From 5.8 to 5.9
        • From 5.7 to 5.8
        • From 5.6 to 5.7
        • From 5.5 to 5.6
        • From 5.3 to 5.4
        • From 5.1 to 5.2
        • Resource mapping from MES to IAS
      • Setup and configuration
        • Permission and roles
        • Support section
        • Training & documentation section
        • Legal information and footer section
        • Cookies
        • Secure configuration
        • Configuration of sections in menu
        • API documentation - footer configuration
        • Environment variables
          • Global variables
          • portal/coreservice
          • portal/systemtests
          • Application variables exposed in Helm chart
      • Start and shutdown
        • Startup dependencies
        • Background tasks
        • Health and availability APIs
      • Regular operations
        • Removing / deregister / unregister a module
        • User data deletion
      • 09_failure_handling/index.adoc
      • Backup and Restore
      • Logging and monitoring
      • Known limitations
    • Developer documentation
      • Concepts
        • General
        • Navigation
        • Dashboard
        • Cross-module communication
        • Documents
        • Security
        • Limitations
      • How to…​
        • register your module & views
        • implement context contribution
        • develop a Web Portal-compatible frontend
        • use the iframe integration library
        • build widgets
        • check the integration status
        • improve UI performance
      • Troubleshooting
    • API documentation
    • Glossary
Web Portal
  • Smart Operations Toolkit
    • Deviation Processor
    • Multitenant Access Control
    • Notification Service
    • Ticket Management
    • Web Portal
  • Shopfloor Management
    • Andon Live
    • KPI Reporting
    • Operational Routines
    • Shift Book
    • Shopfloor Management Administration
  • Product & Quality
    • Process Quality
    • AI Services
  • Machine & Equipment
    • Condition Monitoring
    • Device Portal
  • Enterprise & Shopfloor Integration
    • Information Router
    • Master Data Management

SOT Learning Portal

  • Web Portal
  • User manual
  • Support

Support

The support page provides contact information for the support team responsible for your organization. Click in the header to open the support page.

The support page can be configured by the organization and might look different than the default support page shown in the image below.

Default support page

Support page configuration

The support page displays different content depending on how it is configured:

Standard support page

  • Email address with default email template when clicked on Start request button

  • Phone number

  • Link to the ticket system in Digital Workplace. Access to Digital Workplace is restricted. Therefore, the link is not shown by default and only visible to users with role DigitalWorkplace Keyuser.

Custom support page

  • Embedded external support page

  • Organization-specific support resources

When an organization uses a custom support page, the standard support page elements are not displayed.

The support page configuration is managed in the System Settings under the Header and Menu tab.

Contents

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