SOT
    • Introduction
    • Release notes
      • Breaking changes
    • User manual
      • Introduction
      • Navigating Industrial Application System
        • Navigation menu
        • Header
        • Managing favorite menu entries
      • Dashboards
        • Creating a dashboard space
        • Sharing a dashboard space
        • Creating a dashboard
        • Editing a dashboard
        • Applying dashboard filters and templates
        • Marking dashboards as favorites
        • Adding Web Portal widgets
      • User profile
      • Support
      • User help
      • Screen display modes
      • System information
      • System Settings
        • Footer and Privacy
        • Skinning
        • Navigation Menu
    • Operations manual
      • Overview
      • System architecture and interfaces
      • System requirements
        • portal/coreservice
      • Migration from previous versions
        • From 5.24 to 5.25
        • From 5.23 to 5.24
        • From 5.22 to 5.23
        • IAS 2025.01.00 (Portal 5.20)
        • From 5.15 to 5.16
        • Helm job for database migration (>5.15)
        • From 5.14 to 5.15
        • From 5.13 to 5.14
        • From 5.12 to 5.13
        • From 5.11 to 5.12
        • From 5.10 to 5.11
        • From 5.9 to 5.10
        • From 5.8 to 5.9
        • From 5.7 to 5.8
        • From 5.6 to 5.7
        • From 5.5 to 5.6
        • From 5.3 to 5.4
        • From 5.1 to 5.2
        • Resource mapping from MES to IAS
      • Setup and configuration
        • Permission and roles
        • Support section
        • Training & documentation section
        • Legal information and footer section
        • Cookies
        • Secure configuration
        • Configuration of sections in menu
        • API documentation - footer configuration
        • Environment variables
          • Global variables
          • portal/coreservice
          • portal/systemtests
          • Application variables exposed in Helm chart
      • Start and shutdown
        • Startup dependencies
        • Background tasks
        • Health and availability APIs
      • Regular operations
        • Removing / deregister / unregister a module
        • User data deletion
      • 09_failure_handling/index.adoc
      • Backup and Restore
      • Logging and monitoring
      • Known limitations
    • Developer documentation
      • Concepts
        • General
        • Navigation
        • Dashboard
        • Cross-module communication
        • Documents
        • Security
        • Limitations
      • How to…​
        • register your module & views
        • implement context contribution
        • develop a Web Portal-compatible frontend
        • use the iframe integration library
        • build widgets
        • check the integration status
        • improve UI performance
      • Troubleshooting
    • API documentation
    • Glossary
Web Portal
  • Smart Operations Toolkit
    • Deviation Processor
    • Multitenant Access Control
    • Notification Service
    • Ticket Management
    • Web Portal
  • Shopfloor Management
    • Andon Live
    • KPI Reporting
    • Operational Routines
    • Shift Book
    • Shopfloor Management Administration
  • Product & Quality
    • Process Quality
    • AI Services
  • Machine & Equipment
    • Condition Monitoring
    • Device Portal
  • Enterprise & Shopfloor Integration
    • Information Router
    • Master Data Management

SOT Learning Portal

  • Web Portal
  • Operations manual
  • Setup and configuration
  • Support section

Support section

The support page can be opened by clicking on the customer support icon in the header.

support page
Figure 1. Support Page

The contact information (phone number, email address, email template, UI texts) can be configured per language and instance via environment variable. The information cannot be configured per tenant.

The support page can be turned off entirely or a custom URL can be shown per language and per tenant instead of the default page shown by portal via Web Portal Configuration page. If nothing is configured default portal page would be displayed:

wpc support config
Figure 2. Support settings in Web Portal Configuration

If a language is not configured, the UI falls back to the English configuration. If an empty configuration is configured for a language, the UI will display an error message like this:

missing config

Contents

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