Known limitations and troubleshooting

Error

Description

Solution

Pick an account screen is shown

When Active Directory or Entra ID is used, a Pick an account screen may appear. This happens if the identity provider explicitly logged out on the device, setting the cookies AADSSOTILES and ESTSSOTILES to remember the logout.

Ambient login may be disabled in incognito sessions.

Clear the cookies AADSSOTILES and ESTSSOTILES by regularly opening a new incognito session.
Alternatively, use tools to filter, block, or delete specific cookies.

Parts of the dashboard or modules display error messages

The Nexeed Industrial Application System restarts and is displayed correctly after 5 minutes at the latest.

By default, the single sign-on timeout is set to 10 hours.
Close and reopen the browser before the single sign-on session expires.

Microsoft Edge: Automatic login does not work in private/incognito sessions

Environment authentication is not enabled by default in a private/incognito session and must be enabled in the registry database.

Enable environment authentication in the registry database:

Registry-Hive

HKEY_LOCAL_MACHINE or HKEY_CURRENT_USER

Registry path

Software\Policies\Microsoft\Edge

Description

AmbientAuthenticationInPrivateModesEnabled

Type

REG_DWORD

Value

0 = Enables environment authentication in regular sessions
1 = Enables environment authentication in regular/private sessions
2 = Enables environment authentication in regular sessions and guest sessions
3 = Enables the Environment authentication in regular/private sessions and guest session