Failure handling

Module registered successfully but the views are not visible in the menu

Views and other data processed in Web Portal are cached. The caches are cleared every 12 hours by default. In case the cache is out of sync, Web Portal can be restarted to clear all caches.

The default cache invalidation can be configured in the Helm Chart (custom-values.yaml) by overriding the moduleRefreshInterval parameter.
The following configuration would reduce the interval to five minutes.

global:
  modules:
    portal:
      moduleRefreshInterval: "0.00:05:00"

ORA-00604 Maximum open cursors exceeded

This error occurs when the number of open cursors exceeds the limit set by the database. We are aware of this issue and are working on a fix.

Workaround 1: Append following snippet to the database connection string Connection Lifetime=180. This will close the connection every 180s and open a new one. This will prevent the number of open cursors from exceeding the limit.
Workaround 2: Increase the maximum number of open cursors in the database to 1000.