Deviations

Examples of deviations include faults or downtimes in production. Production deviations are detected using other modules such as Shift Book or Condition Monitoring. The data collected about a deviation is transmitted to the Deviation Processor module and displayed in the table of deviations.

A deviation consists of one or more messages of a module.

Filter deviations by time period

The table of deviations can be filtered by a specific time range.

Multiple filters can be set in combination with one another to provide a more accurate result.

Call up the Deviations tab in the Shopfloor management > Deviation processor menu.
To filter the deviations by the time range in which they occurred, click in the Time frame field.
Select the start date and the start time of the desired time range under Start time.
Select the end date and the end time of the desired time range under End time.

The selected time frame is highlighted in blue.

If you want to view the deviations for the current day, click Today and enter the start and end times.
To confirm the input of the time range, click outside of the dialog.

All deviations within the entered time frame are displayed in the table of deviations.

Display deviation details

It is possible to view all deviation data collected by a module and transmitted to the Deviation Processor module, as well as all quick reactions and processing operations for the deviation.

Call up the Deviations tab in the Shopfloor management > Deviation processor menu.
In the row corresponding to the required deviation, use to open the deviation details view.

There are seven tabs available in the deviation details view: * Deviations

+ Return to the table of deviations.
- Details
  
  Default datasets for the deviation:
  Description of the deviation
  The times, for example, of the first and last message regarding the deviation, or the time at which the deviation was processed
  Location of deviation
  Module and detectors that sent the deviation
  Further Information
- Impacts
  
  Impacts that have occurred due to the deviation
- Notes
  
  Images or links to assist in processing and resolving the deviation
- Notifications
  
  List of all detector notifications associated with the deviation
  Other current detector notifications that were generated after the deviation occurred and up until its resolution
  
  The table columns can be set up with .
  Set up table columns
- Processing
  
  Information about how to process and resolve the deviation after a quick reaction or a manual reaction has been triggered
- Reactions
  
  List of all quick reactions and manual reactions triggered by the deviation
- Risks
  
  List of all risks created for the deviation
- Further actions
  
  Mark deviation as processed
  Trigger manual reaction
  Add risk
To return to the table of deviations, call up the Deviations tab.

All data and processing operations associated with the selected deviation are displayed on the respective tab.

Mark deviation as processed

When a quick reaction or a manual reaction is triggered in the event of a deviation, the information on the deviation is sent to the selected reaction executing system. The deviation is then processed by this module. Once the deviation has been processed, the reaction executing system sends the information on the processing back to Deviation Processor. The deviation concerned is then displayed as processed.

Processed deviations may be resolved or may require further processing.

Individual deviations can be manually marked as processed.

Prerequisite

Expert or Administrator role
At least one deviation has been reported.

Procedure

Call up the Deviations tab in the Shopfloor management > Deviation processor menu.
Select the row of the deviation to be marked as processed.
Select Process deviation in the header.
To change the processing time, click in the Processed on input field and select the date and time.
In the Description text field, enter a description of how the deviation was processed.
If necessary, select the quick reaction that was triggered when the deviation occurred from the Quick reactions drop-down list.

The Module input field is automatically filled in when a quick reaction is selected.
If necessary, use the Module input field to enter the reaction executing system that received the deviation data via a quick reaction or a manual reaction.
If necessary, enter a link in the URL input field to provide additional information.
Use Save to mark the deviation as processed.

The deviation is marked as processed. In the table of deviations, alert_success_filled is displayed in the Processed column in the row of the deviation.

alert_warning_filled_black is displayed in the Processed column of a row with an unprocessed deviation.

To display details about a deviation, continue with Display deviation details.

Trigger manual reaction

Manual reactions can be triggered for individual deviations.

Prerequisites

Expert or Administrator role
At least one deviation has been reported.

Procedure

Call up the Deviations tab in the Shopfloor management > Deviation processor menu.
Select the row of the deviation for which a manual reaction should be triggered.
Select Manual reaction in the header.

In the Manual Reaction dialog, specify an action to be performed when the reaction is triggered. Under the action, fields are listed with the specific information to be sent to the reaction executing system during the action.
Select the action to be performed from the Action drop-down list.
Under the Action drop-down list, enter the information values to be sent when the reaction is triggered.
Press Save to trigger the manual reaction.

The manual reaction has been triggered for the deviation and the selected action has been performed. In the deviation details, the action is displayed on the Reactions tab.

To display the deviation details, continue with Display deviation details.

Add risk

Risks can be added to individual deviations.

Requirements

Expert or Administrator role
At least one deviation has been reported.

Procedure

Call up the Deviations tab in the Shopfloor management > Deviation processor menu.
Select the row of the deviation for which a risk should be added.
Select Add risk in the header.
In the Create risk dialog, complete the following fields:
- Title
  
  Name of the risk
- KPI
  
  KPI category influenced by the risk
- Influence on KPI
  
  Value that indicates the extent to which the selected KPI category is affected
- Description
  
  Information about the risk
- Open in hours
  
  Value in hours after which the risk is automatically closed
- Expected result
  
  Expected improvement if the risk is closed in time