Message Log Tab

The Message Log tab is used to view, download, copy and search for messages. The messages are data objects that are exchanged between ERP Connectivity and clients or ERP systems.

The first time that you access the message log, the most recent messages are displayed by default.

Display Message Status

Prerequisites

Guest , User , Editor or Power User role

Procedure

Go to the ERP Connectivity > Monitoring menu.
Open the Message Log tab.

The icon on the left-hand side of a message card provides an initial indication of the status of the messages. The status of the messages is displayed in the Status column. The Text column shows an excerpt from the success or error notification relating to the messages.

The icon on the left-hand side of a message card displays error notifications relating to the messages and may overwrite individual successful message steps.

In the Text column, any success notifications are overwritten by error notifications, as these are more relevant for investigation.

Symbol	Status	Description
	Successful	Message was successfully sent and received.
	New	Message has been created, but not yet sent.
	Outstanding	Message has been sent, but not yet received.
	Retrying	Message was sent, but not received, and will be sent again.
	Invalid	Message was unable to be received.
	Failed	Message was unable to be sent.
	Externally Failed	The message contains content errors from the external ERP system. Communication was successful, but the ERP system reports a process-related or technical error

Symbol

Status

Description

alert_success_filled

Successful

Message was successfully sent and received.

alert-warning-filled-yellow

New

Message has been created, but not yet sent.

alert-warning-filled-yellow

Outstanding

Message has been sent, but not yet received.

alert-warning-filled-yellow

Retrying

Message was sent, but not received, and will be sent again.

alert-error-filled-red

Invalid

Message was unable to be received.

alert-error-filled-red

Failed

Message was unable to be sent.

alert-error-filled-red

Externally Failed

The message contains content errors from the external ERP system. Communication was successful, but the ERP system reports a process-related or technical error

View Message History

Prerequisites

Guest , User , Editor or Power User role

Procedure

Go to the ERP Connectivity > Monitoring menu.
Open the Message Log tab.
In a message card, click on .

The Direction column shows whether a message has been received or sent by ERP Connectivity and the communication direction in which this is performed.

Symbol	Description
	Request from a client to ERP Connectivity
	Response from ERP Connectivity to the client
	Request from ERP Connectivity to the external ERP system
	Response from the external ERP system to ERP Connectivity

Symbol

Description

connectivity

Request from a client to ERP Connectivity

arrow_left connectivity

Response from ERP Connectivity to the client

connectivity

Request from ERP Connectivity to the external ERP system

connectivity arrow_left

Response from the external ERP system to ERP Connectivity

Download message

Prerequisites

User , Editor or Power User role

Procedure

Go to the ERP Connectivity > Monitoring menu.
Open the Message Log tab.
In a message card, click on .
Click in the row of a message.

The message is downloaded in text format (depending on the connector package.json or.xml) and appears in the browser’s download folder.

Display Details of the Message

Prerequisites

Guest , User , Editor or Power User role

Procedure

Go to the ERP Connectivity > Monitoring menu.
Open the Message Log tab.
In a message card, click on .
Click in the row of a message.

The detailed view displays details of the message, including status message, message ID, processing ID, assignment ID and date modified.

Display Message Contents

Prerequisites

Guest , User , Editor or Power User role

Procedure

Go to the ERP Connectivity > Monitoring menu.
Open the Message Log tab.
In a message card, click on .
Click in the row of a message.
Open the Content View tab in the detailed view.

The contents of a message are displayed in raw format (depending on the connector package.json or.xml) according to the original message.

Copy Message Contents

Prerequisites

Guest , User , Editor or Power User role

Procedure

Go to the ERP Connectivity > Monitoring menu.
Open the Message Log tab.
In a message card, click on .
Click in the row of a message.
Open the Content View tab in the detailed view.
Click Copy.

The message content is copied to the clipboard in text format.

Search for a Message

Prerequisites

Guest , User , Editor or Power User role

Procedure

Go to the ERP Connectivity > Monitoring menu.
Open the Message Log tab.
Click on the Search parameter area.
Implement the required search criteria.

Any number of search criteria can be selected to refine a search.
Click Search.

Only messages with the selected search criteria are displayed in the results list. The implemented search criteria are displayed below the search parameters.

To remove search criteria, click . Then click Search again.

Repeat message

Prerequisites

Editor or Power User role
A message failed.

Procedure

Go to the ERP Connectivity > Monitoring menu.
Open the Message Log tab.
In a message card, click on Repeat.

The message has been sent manually and repeatedly. The number of repetitions is displayed in the Text column.