Ticket anonymization
Ticket anonymization is a process that removes personal data from tickets to protect user privacy.
The user id of the action history is replaced by a default value.
Tickets to be anonymized
Only closed tickets are automatically anonymized. Open or in-progress tickets can be anonymized only manually. Active tickets and archived tickets are anonymized.
Configure ticket anonymization
Prerequisite
Ticket Anonymiation Configurator role
Procedure
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Open the Ticket Management > Configuration menu.
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Click on Basic configurations tab.
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Activate/deactivate the automatic anonymization by toggling the switch accordingly.
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Configure the anonymization period in the input filed.
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Click on Save to save the changes.
The configuration changes will be applied to the ticket anonymization process as specified.
Manually trigger ticket anonymization
Prerequisite
Ticket Anonymiation Executor role
Procedure
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Open Ticket Management > Configuration menu.
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Click on Basic configurations tab.
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Click on Anonymize User button.
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In the opened dialog:
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Select the user to be anonymized.
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Choose if the user should be anonymized
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In all data associated with this user
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Or only for tickets created or closed within a specific time range
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Manual anonymization can be triggered even when the automatic anonymization is disabled. |
The selected user will be anonymized according to the chosen options.