Failure Handling

Update Corrective Machine Task Workflow

Error Paths

1. Maintenance Management API Failure

Trigger: The call to retrieve corrective task information fails
Condition: varSuccess is false after GetCorrectiveTaskActivity
Path: GetMmInfos → IsMmCallSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve task data from Maintenance Management, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

2. User Information Retrieval Failure

Trigger: The call to retrieve user information fails
Condition: varSuccess is false after GetUserInfoActivity
Path: GetUserInfoActivity → GetUserInfoIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve employee ID for the assigned user, workflow terminates
Possible Cause: The assigned user does not exist in MACMA or ERPConn has wrong permissions to access Maintenance Management

3. Order Operation Update Failure

Trigger: The call to update order operation fails
Condition: varSuccess is false after UpdateOperationActivity
Path: UpdateOperationActivity → UpdateOperationIfActivity (false) → ErrorSetActivity
Impact: Unable to update operation details in SAP, workflow terminates
Possible Cause: Invalid operation ID or invalid API key

4. Operation Long Text Check Failure

Trigger: The call to check operation long text fails
Condition: varSuccess is false after CheckOperationLongTextActivity
Path: CheckOperationLongTextActivity → CheckOperationLongTextSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to check if long text exists for the operation, workflow terminates
Possible Cause: Invalid operation ID or invalid API key

5. Operation Long Text Creation Failure

Trigger: The call to create operation long text fails
Condition: varSuccess is false after CreateOperationLongTextActivity
Path: CreateOperationLongTextActivity → CreateOperationLongTextIfActivity (false) → ErrorSetActivity
Impact: Unable to create long text for the operation, workflow terminates
Possible Cause: Invalid operation ID or invalid API key

6. Operation Long Text Update Failure

Trigger: The call to update operation long text fails
Condition: varSuccess is false after UpdateOperationLongTextActivity
Path: UpdateOperationLongTextActivity → UpdateOperationLongTextIfActivity (false) → ErrorSetActivity
Impact: Unable to update long text for the operation, workflow terminates
Possible Cause: Invalid operation ID or invalid API key

Error Paths for missing employee id

1. Missing Employee ID for Assigned User

Trigger: A user is assigned to the task but doesn’t have an employee ID defined
Condition: varTaskResponseObj.AssignedUsername !== null && String.IsNullOrEmpty(varEmployeeId) is true
Path: CheckIfUserHasBeenAssignedActivity (true) → ErrorMissingEmployeeIdSetActivity
Impact: Basic task data is synchronized, but the user assignment cannot be properly reflected in SAP
Possible Cause: The assigned user in Maintenance Management does not have an EmployeeId defined in MACMA

General Error

{
  "Success": false,
  "Message": "Error inside the workflow. Please check the orchestrator log for more details."
}

Missing Employee ID Error

{
  "Success": false,
  "Message": "The assigned user '{username}' does not have an EmployeeId defined in Macma. Please add it and repeat the assignment in MM. All other data has been synced."
}

Required Operations

The workflow depends on the following operations that might fail and need to be handled by checking the message log:

GetOrderLockState
UnlockOrder
LockOrder
UpdateOrderOperation
GetOrderOperationLongText
CreateOrderOperationLongText
UpdateOrderOperationLongText

Corrective Order Changed Workflow

Error Paths

1. Message Flow Retrieval Failure

Trigger: Invalid message ID or message flow data cannot be retrieved
Condition: When GetMessageFlowActivity fails to retrieve valid message flow data
Path: GetMessageFlowActivity → ParseEventDataActivity → Error detected during event parsing
Impact: Workflow fails without processing any order changes
Possible Cause: Invalid message possibly due to misconfiguration in Solace event bridge

2. Order Retrieval Failure

Trigger: GetOrderActivity operation fails
Condition: When varSuccess is false after GetOrderActivity
Path: GetOrderActivity → GetOrderSuccessIfActivity (false) → ErrorSetActivity
Impact: Cannot retrieve order information to process changes
Possible Cause: Invalid order ID or invalid API key

3. Task ID Retrieval Failure

Trigger: GetTaskIdByExternalIdActivity fails
Condition: When varSuccess is false after GetTaskIdByExternalIdActivity
Path: ForEachOperationLoopActivity → GetMMTaskIdActivity → IsGetMMTaskIdSuccessIfActivity (false) → ErrorSetActivity
Impact: Cannot locate corresponding task in Maintenance Management
Possible Cause: The external ID does not match any task in Maintenance Management or ERPConn has wrong permissions to access Maintenance Management

4. Corrective Task Retrieval Failure

Trigger: GetCorrectiveTaskActivity fails
Condition: When varSuccess is false after GetCorrectiveTaskActivity
Path: GetCorrectiveTaskActivity → GetCorrectiveTaskSuccessIfActivity (false) → ErrorSetActivity
Impact: Cannot retrieve task details to apply updates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

5. External System Lock Failure

Trigger: SetLockByExternalSystemActivity fails
Condition: When varSuccess is false after SetLockByExternalSystemActivity
Path: SetLockByExternalSystemActivity → SetLockByExternalSystemIfActivity (false) → ErrorSetActivity
Impact: Cannot set external system lock, which is required for state changes
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

6. Task State Update Failure

Trigger: SetTaskStateActivity fails
Condition: When varSuccess is false after SetTaskStateActivity
Path: SetTaskStateActivity → SetTaskStateSuccessIfActivity → ErrorSetActivity
Impact: Cannot update task state to match order state changes
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

General Error

{
  "Success": false,
  "Message": "Error inside the workflow. Please check the orchestrator log for more details."
}

Create Corrective Task Workflow

Error Paths

1. Maintenance Management API Failure

Trigger: The call to retrieve corrective task information fails
Condition: varSuccess is false after GetCorrectiveTaskActivity
Path: GetMmInfos → IsMmCallSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve task data from Maintenance Management, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

2. Assigned User Info Retrieval Failure

Trigger: The call to retrieve assigned user information fails
Condition: varSuccess is false after GetAssignedUserInfoActivity
Path: GetAssignedUserInfoActivity → GetAssignedUserInfoIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve employee ID for assigned user, workflow terminates
Possible Cause: The assigned user does not exist in MACMA or ERPConn has wrong permissions to access MACMA

3. Device Retrieval Failure

Trigger: The call to retrieve device information fails
Condition: varSuccess is false after GetDeviceActivity
Path: GetDeviceActivity → GetDeviceIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve device details for the task, workflow terminates
Possible Cause: The device with the specified SAP ID does not exist in MDM or ERPConn has wrong permissions to access MDM

4. Created By User Info Retrieval Failure

Trigger: The call to retrieve creator’s user information fails
Condition: varSuccess is false after GetCreatedByUserInfoActivity
Path: GetCreatedByUserInfoActivity → GetCreatedByUserInfoIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve employee ID of task creator, workflow terminates
Possible Cause: The creator user does not exist in MACMA or ERPConn has wrong permissions to access MACMA

5. Create Notification Failure

Trigger: The call to create a notification in SAP fails
Condition: varSuccess is false after CreateNotificationActivity
Path: CreateNotificationActivity → CreateNotificationIfActivity (false) → ErrorSetActivity
Impact: Unable to create notification in SAP, workflow terminates
Possible Cause: Invalid notification data or invalid API key

6. Create Order Failure

Trigger: The call to create an order in SAP fails
Condition: varSuccess is false after CreateOrderActivity
Path: CreateOrderActivity → CreateOrderIfActivity (false) → ErrorSetActivity
Impact: Unable to create order in SAP, workflow terminates
Possible Cause: Invalid order data or invalid API key

7. Update Order Failure

Trigger: The call to update an order in SAP fails
Condition: varSuccess is false after UpdateOrderActivity
Path: UpdateOrderActivity → UpdateOrderIfActivity (false) → ErrorSetActivity
Impact: Unable to update order in SAP, workflow terminates
Possible Cause: Invalid order data or invalid API key

8. Get Next Order Operation ID Failure

Trigger: The call to get next operation ID fails
Condition: varSuccess is false after GetNextOrderOperationIdActivity
Path: GetNextOrderOperationIdActivity → GetNextOrderOperationIdIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve next operation ID for related task, workflow terminates
Possible Cause: Invalid order ID or invalid API key

9. Create Order Operation Failure

Trigger: The call to create an order operation fails
Condition: varSuccess is false after CreateOrderOperationActivity
Path: CreateOrderOperationActivity → CreateOrderOperationIfActivity (false) → ErrorSetActivity
Impact: Unable to create operation in SAP order, workflow terminates
Possible Cause: Invalid operation data or invalid API key

10. Create Order Operation Long Text Failure

Trigger: The call to create long text for order operation fails
Condition: varSuccess is false after CreateOrderOperationActivity
Path: CreateOrderOperationLongTextActivity → CreateOrderOperationLongTextIfActivity (false) → ErrorSetActivity
Impact: Unable to add detailed description to operation, workflow terminates
Possible Cause: Invalid operation ID or invalid API key

11. Update External IDs Failure

Trigger: The call to update external IDs in Maintenance Management fails
Condition: varSuccess is false after UpdateExternalIdsActivity
Path: UpdateExternalIdsActivity → UpdateExternalIdsIfActivity (false) → ErrorSetActivity
Impact: Unable to update task with SAP IDs, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

12. Missing Equipment ID Error

Trigger: The device doesn’t have a SAP ID defined
Condition: varDeviceResponse["identifiers"]["sapid"] != null is false
Path: CheckForExistingEquipmentIdIfActivity (false) → MissingEquipmentIdErrorActivity
Impact: Unable to create task in SAP without equipment ID, workflow terminates
Possible Cause: The device in MDM does not have a SAP ID defined

General Error

{
  "Success": false,
  "Message": "Error inside the workflow. Please check the orchestrator log for more details."
}

Missing Equipment ID Error

{
  "Success": false,
  "Message": "The device does not have an identifier 'sapid' (case sensitive). Please add it in MDM."
}

Required Operations

The workflow depends on the following operations that might fail:

CreateNotification
CreateOrder
UpdateOrder
CreateOrderOperation
CreateOrderOperationLongText
GetOrderOperationLastId
GetOrderLockState
UnlockOrder
LockOrder

Malfunction Update Workflow

Error Paths

1. External ID Retrieval Failure

Trigger: External ID is not available after multiple attempts
Condition: After 4 attempts, varMalfunctionResponse?["result"]?["externalId"]?.Value<string?>() == null
Path: IsExternalIdAvailableWhileActivity → GetMalfunctionIfActivity (false) → ErrorSetActivity
Impact: Cannot update malfunction without external ID, workflow terminates
Possible Cause: The malfunction does not have an external ID set in Maintenance Management

2. Malfunction Retrieval Failure

Trigger: The call to retrieve malfunction information fails
Condition: varSuccess is false after GetMalfunctionActivity
Path: GetMalfunctionActivity → GetMalfunctionIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve malfunction data, workflow terminates
Possible Cause: Invalid malfunction ID or ERPConn has wrong permissions to access Maintenance Management

3. Notification Retrieval Failure

Trigger: The call to retrieve notification information fails
Condition: varSuccess is false after GetNotificationActivity
Path: GetNotificationActivity → GetNotificationSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve notification data from ERP, workflow terminates
Possible Cause: Invalid notification ID or invalid API key

4. Update Notification Failure

Trigger: The call to update notification fails
Condition: varSuccess is false after UpdateNotificationActivity
Path: UpdateNotificationActivity → UpdateNotificationIfActivity (false) → ErrorSetActivity
Impact: Unable to update notification in ERP, workflow terminates
Possible Cause: Invalid notification data or invalid API key

5. Create Notification Item Failure

Trigger: The call to create notification item fails
Condition: varSuccess is false after CreateNotificationItemActivity
Path: CreateNotificationItemActivity → CreateNotificationItemIfActivity (false) → ErrorSetActivity
Impact: Unable to create notification item in ERP, workflow terminates
Possible Cause: Invalid notification item data or invalid API key

6. Update Notification Item Failure

Trigger: The call to update notification item fails
Condition: varSuccess is false after UpdateNotificationItemActivity
Path: UpdateNotificationItemActivity → UpdateNotificationItemIfActivity (false) → ErrorSetActivity
Impact: Unable to update notification item in ERP, workflow terminates
Possible Cause: Invalid notification item data or invalid API key

7. Create Notification Item Cause Failure

Trigger: The call to create notification item cause fails
Condition: varSuccess is false after CreateNotificationItemCauseActivity
Path: CreateNotificationItemCauseActivity → CreateNotificationItemCauseIfActivity (false) → ErrorSetActivity
Impact: Unable to create notification item cause in ERP, workflow terminates
Possible Cause: Invalid notification item cause data or invalid API key

8. Update Notification Item Cause Failure

Trigger: The call to update notification item cause fails
Condition: varSuccess is false after UpdateNotificationItemCauseActivity
Path: UpdateNotificationItemCauseActivity → UpdateNotificationItemCauseIfActivity (false) → ErrorSetActivity
Impact: Unable to update notification item cause in ERP, workflow terminates
Possible Cause: Invalid notification item cause data or invalid API key

General Error

{
  "Success": false,
  "Message": "Error inside the workflow. Please check the orchestrator log for more details."
}

Required Operations

The workflow depends on the following operations that might fail:

UpdateNotification
CreateNotificationItem
UpdateNotificationItem
CreateNotificationItemCause
UpdateNotificationItemCause

Notification Changed Workflow

Error Paths

1. Message Flow Retrieval Failure

Trigger: Invalid message ID or message flow data cannot be retrieved
Condition: When parsing event data fails after GetEventDataActivity
Path: GetEventDataActivity → ParseEventDataActivity → Event parsing fails
Impact: Workflow cannot process the notification change event
Possible Cause: Invalid message possibly due to misconfiguration in Solace event bridge

2. Notification Retrieval Failure

Trigger: The call to retrieve notification information fails
Condition: varSuccess is false after GetNotificationActivity
Path: GetNotificationActivity → GetNotificationSuccessIfActivity (false) → ErrorSetActivity
Impact: Cannot retrieve notification details to process changes
Possible Cause: Invalid notification ID or invalid API key

3. Maintenance Task ID Retrieval Failure

Trigger: The call to get task ID by external ID fails
Condition: varSuccess is false after GetMaintenanceTaskIdActivity
Path: GetMaintenanceTaskIdActivity → GetMaintenanceTaskIdIfActivity (false) → ErrorSetActivity
Impact: Cannot find the corresponding maintenance task for the notification
Possible Cause: The external ID does not match any task in Maintenance Management or ERPConn has wrong permissions to access Maintenance Management

4. Corrective Task Retrieval Failure

Trigger: The call to get corrective task information fails
Condition: varSuccess is false after GetCorrectiveTaskActivity
Path: GetCorrectiveTaskActivity → GetCorrectiveTaskSuccessIfActivity (false) → ErrorSetActivity
Impact: Cannot retrieve corrective task details to apply notification updates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

5. Preventive Task Retrieval Failure

Trigger: The call to get preventive task information fails
Condition: varSuccess is false after GetPreventiveTaskActivity
Path: GetPreventiveTaskActivity → GetPreventiveTaskSuccessIfActivity (false) → ErrorSetActivity
Impact: Cannot retrieve preventive task details to apply notification updates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

6. Latest Notification Retrieval Failure

Trigger: The second call to retrieve notification information fails
Condition: varSuccess is false after GetLatestNotificationActivity
Path: GetLatestNotificationActivity → GetLatestNotificationIfActivity (false) → ErrorSetActivity
Impact: Cannot retrieve the most current notification state for comparison
Possible Cause: Invalid notification ID or invalid API key

7. Malfunction Update Failure

Trigger: The call to update malfunction information fails
Condition: varSuccess is false after PatchMalfunctionActivity
Path: PatchMalfunctionActivity → PatchMalfunctionIfActivity (false) → ErrorSetActivity
Impact: Cannot update malfunction details in Maintenance Management
Possible Cause: Invalid malfunction ID, malfunction data or ERPConn has wrong permissions to access Maintenance Management

8. Preventive Task Update Failure

Trigger: The call to update preventive task information fails
Condition: varSuccess is false after PatchPlannedMaintenanceActivity
Path: PatchPlannedMaintenanceActivity → PatchPreventiveTaskIfActivity (false) → ErrorSetActivity
Impact: Cannot update preventive task details in Maintenance Management
Possible Cause: Invalid planned maintenance ID, planned maintenance data or ERPConn has wrong permissions to access Maintenance Management

General Error

{
  "Success": false,
  "Message": "Error inside the workflow. Please check the orchestrator log for more details."
}

Required Operations

The workflow depends on the following operations that might fail:

GetNotification

Order Confirmation Created Workflow

Error Paths

1. Order Confirmation Retrieval Failure

Trigger: The call to retrieve order confirmation information fails
Condition: varSuccess is false after GetOrderConfirmationActivity
Path: GetOrderConfirmationActivity → GetOrderConfirmationSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve confirmation details from SAP, workflow terminates
Possible Cause: Invalid order confirmation ID or invalid API key

2. No Time Confirmed Error

Trigger: Order confirmation with zero confirmed time
Condition: (varOrderConfirmationResponseObject?.ConfirmedEffort?.TotalSeconds ?? 0) ⇐ 0
Path: DeserializeOrderConfirmationResponseActivity → IsTimeConfirmedIfActivity (false) → NoTimeConfirmedErrorSetActivity
Impact: Work time confirmation cannot be created with zero hours, workflow terminates with specific error
Possible Cause: The order confirmation does not have any time booked

3. Order Retrieval Failure

Trigger: The call to retrieve order information fails
Condition: varSuccess is false after GetOrderActivity
Path: GetOrderActivity → GetOrderSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve order details from SAP, workflow terminates
Possible Cause: Invalid order ID or invalid API key

4. Confirmed User Retrieval Failure

Trigger: The call to retrieve user information for the confirming user fails
Condition: varSuccess is false after GetConfirmedUserActivity
Path: GetConfirmedUserActivity → GetConfirmedUserIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve user details for confirmation, workflow terminates
Possible Cause: The confirming user does not exist in MACMA or ERPConn has wrong permissions to access MACMA

5. Task ID Retrieval Failure

Trigger: The call to retrieve task ID by external ID fails
Condition: varSuccess is false after GetMaintenanceTaskIdActivity
Path: GetMaintenanceTaskIdActivity → GetMaintenanceTaskIdSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to locate corresponding task in Maintenance Management, workflow terminates
Possible Cause: The external ID does not match any task in Maintenance Management or ERPConn has wrong permissions to access Maintenance Management

6. Corrective Task Retrieval Failure

Trigger: The call to retrieve corrective task information fails
Condition: varSuccess is false after GetCorrectiveTaskActivity
Path: GetCorrectiveTaskActivity → GetCorrectiveTaskSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve corrective task details, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

7. Preventive Task Retrieval Failure

Trigger: The call to retrieve preventive task information fails
Condition: varSuccess is false after GetPreventiveTaskActivity
Path: GetPreventiveTaskActivity → GetPreventiveTaskSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve preventive task details, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

8. Work Time Confirmation Creation Failure

Trigger: The call to create work time confirmation fails
Condition: varSuccess is false after CreateWorkTimeConfirmationActivity
Path: CreateWorkTimeConfirmationActivity → CreateWorkTimeConfirmationSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to create confirmed effort in Maintenance Management, workflow terminates
Possible Cause: Invalid task ID, invalid confirmation data or ERPConn has wrong permissions to access Maintenance Management

General Error

{
  "Success": false,
  "Message": "Error inside the workflow. Please check the orchestrator log for more details."
}

No Time Confirmed Error

{
  "Success": false,
  "Message": "To book working hours, a time value must be entered."
}

Required Operations

The workflow depends on the following operations that might fail:

GetOrder
GetOrderConfirmation

Order Confirmation Deleted Workflow

Error Paths

1. Order Confirmation Retrieval Failure

Trigger: The call to retrieve order confirmation information fails
Condition: varSuccess is false after GetOrderConfirmationActivity
Path: GetOrderConfirmationActivity → GetOrderConfirmationSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve confirmation details from SAP, workflow terminates
Possible Cause: Invalid order confirmation ID or invalid API key

2. Order Retrieval Failure

Trigger: The call to retrieve order information fails
Condition: varSuccess is false after GetOrderActivity
Path: GetOrderActivity → GetOrderSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve order details from SAP, workflow terminates
Possible Cause: Invalid order ID or invalid API key

3. Task ID Retrieval Failure

Trigger: The call to retrieve task ID by external ID fails
Condition: varSuccess is false after GetMaintenanceTaskIdActivity
Path: GetMaintenanceTaskIdActivity → GetMaintenanceTaskIdSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to locate corresponding task in Maintenance Management, workflow terminates
Possible Cause: The external ID does not match any task in Maintenance Management or ERPConn has wrong permissions to access Maintenance Management

4. Corrective Task Retrieval Failure

Trigger: The call to retrieve corrective task information fails
Condition: varSuccess is false after GetCorrectiveTaskActivity
Path: GetCorrectiveTaskActivity → GetCorrectiveTaskSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve corrective task details, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

5. Preventive Task Retrieval Failure

Trigger: The call to retrieve preventive task information fails
Condition: varSuccess is false after GetPreventiveTaskActivity
Path: GetPreventiveTaskActivity → GetPreventiveTaskSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve preventive task details, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

6. Work Time Confirmation Deletion Failure

Trigger: The call to delete work time confirmation fails
Condition: varSuccess is false after DeleteWorkTimeConfirmationActivity
Path: DeleteWorkTimeConfirmationActivity → DeleteWorkTimeConfirmationActivitySuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to delete confirmed effort in Maintenance Management, workflow terminates
Possible Cause: Invalid order confirmation ID or invalid API key

General Error

{
  "Success": false,
  "Message": "Error inside the workflow. Please check the orchestrator log for more details."
}

Required Operations

The workflow depends on the following operations that might fail:

GetOrder
GetOrderConfirmation

Order Created Workflow

Error Paths

1. Order Retrieval Failure

Trigger: The call to retrieve order information fails
Condition: varSuccess is false after GetOrderActivity
Path: GetOrderActivity → GetOrderSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve order details from SAP, workflow terminates
Possible Cause: Invalid order ID or invalid API key

2. Missing Equipment Error

Trigger: The order doesn’t have an equipment selected
Condition: String.IsNullOrEmpty(varOrderResponseObject.Equipment) is true
Path: DeserializeOrderResponse → EquipmentSelectedIfActivity (true) → MissingEquipmentErrorSetActivity
Impact: Task creation fails as equipment is required, workflow terminates with specific error
Possible Cause: No equipment has been selected for the order in SAP

3. Notification Retrieval Failure

Trigger: The call to retrieve notification information fails
Condition: varSuccess is false after GetNotificationActivity
Path: GetNotificationActivity → IsGetNotificationSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve notification details from SAP, workflow terminates
Possible Cause: Invalid notification ID or invalid API key

4. Device Retrieval Failure

Trigger: The call to retrieve device information from MDM fails
Condition: varSuccess is false after GetMdmDeviceActivity
Path: GetMdmDeviceActivity → GetMdmDeviceIfActivity (false) → ErrorSetActivity
Impact: Unable to find device with matching SAP ID in MDM, workflow terminates
Possible Cause: The device with the specified SAP ID does not exist in MDM or ERPConn has wrong permissions to access MDM

5. Assigned User Retrieval Failure

Trigger: The call to retrieve assigned user information fails
Condition: varSuccess is false after GetAssignedUserActivity
Path: GetAssignedUserActivity → GetAssignedUserIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve assigned user details, workflow terminates
Possible Cause: The assigned user does not have an EmployeeId defined in MACMA or ERPConn has wrong permissions to access MACMA

6. Solver Group Retrieval Failure

Trigger: The call to retrieve solver group information fails
Condition: varSuccess is false after GetSolverGroupInfoActivity
Path: GetSolverGroupInfoActivity → GetSolverGroupInfoIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve solver group details from MACMA, workflow terminates
Possible Cause: The solver group does not exist in MACMA or ERPConn has wrong permissions to access MACMA

7. Created By User Retrieval Failure

Trigger: The call to retrieve creator’s user information fails
Condition: varSuccess is false after GetCreatedByUserActivity
Path: GetCreatedByUserActivity → GetUserInfosIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve user details of task creator, workflow terminates
Possible Cause: The creator user does not exist in MACMA or ERPConn has wrong permissions to access MACMA

8. Corrective Task Creation Failure

Trigger: The call to create a corrective task fails
Condition: varSuccess is false after CreateCorrectiveTaskActivity
Path: CreateCorrectiveTaskActivity → CreateCorrectiveTaskIfActivity (false) → ErrorSetActivity
Impact: Unable to create corrective task in Maintenance Management, workflow terminates
Possible Cause: Invalid task data or ERPConn has wrong permissions to access Maintenance Management

9. Preventive Task Creation Failure

Trigger: The call to create a preventive task fails
Condition: varSuccess is false after CreatePreventiveTaskActivity
Path: CreatePreventiveTaskActivity → CreatePreventiveTaskIfActivity (false) → ErrorSetActivity
Impact: Unable to create preventive task in Maintenance Management, workflow terminates
Possible Cause: Invalid task data or ERPConn has wrong permissions to access Maintenance Management

10. External IDs Update Failure

Trigger: The call to update external IDs fails
Condition: varSuccess is false after UpdateCorrectiveExternalIdsActivity or UpdatePreventiveExternalIdActivity
Path: UpdateCorrectiveExternalIdsActivity/UpdatePreventiveExternalIdActivity → UpdateExternalIdsIfActivity (false) → ErrorSetActivity
Impact: Unable to update task with SAP IDs, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

11. External System Lock Failure

Trigger: The call to set external system lock fails
Condition: varSuccess is false after SetLockByExternalSystemActivity
Path: SetLockByExternalSystemActivity → SetLockByExternalSystemIfActivity (false) → ErrorSetActivity
Impact: Unable to set lock for external system updates, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

12. Task State Update Failure

Trigger: The call to set task state fails
Condition: varSuccess is false after SetTaskStateActivity
Path: SetTaskStateActivity → PutTaskStateSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to update task state to match order state, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

General Error

{
  "Success": false,
  "Message": "Error inside the workflow. Please check the orchestrator log for more details."
}

Missing Equipment Error

{
  "Success": false,
  "Message": "No equipment has been selected for this order. Without a valid equipment no order operation for this order can be synced to MM. All workflows for this order will fail."
}

Required Operations

The workflow depends on the following operations that might fail:

GetOrder
GetNotification

Order Operation Changed Workflow

Error Paths

1. Order Retrieval Failure

Trigger: The call to retrieve order information fails
Condition: varSuccess is false after GetOrderActivity
Path: GetOrderActivity → GetOrderIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve order details from SAP, workflow terminates
Possible Cause: Invalid order ID or invalid API key

2. Assigned User Retrieval Failure

Trigger: The call to retrieve assigned user information fails
Condition: varSuccess is false after GetAssignedUserActivity
Path: GetAssignedUserActivity → GetAssignedUserIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve user details for assigned employee, workflow terminates
Possible Cause: The assigned user does not have an EmployeeId defined in MACMA or ERPConn has wrong permissions to access MACMA

3. Solver Group Retrieval Failure

Trigger: The call to retrieve solver group information fails
Condition: varSuccess is false after GetGroupActivity
Path: GetGroupActivity → GetGroupsIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve solver group details from MACMA, workflow terminates
Possible Cause: The solver group does not exist in MACMA or ERPConn has wrong permissions to access MACMA

4. Task ID Retrieval Failure

Trigger: The call to retrieve task ID by external ID fails
Condition: varSuccess is false after GetMMTaskIdActivity
Path: GetMMTaskIdActivity → IsGetMMTaskIdSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to locate corresponding task in Maintenance Management, workflow terminates#
Possible Cause: The external ID does not match any task in Maintenance Management or ERPConn has wrong permissions to access Maintenance Management

5. Corrective Task Retrieval Failure

Trigger: The call to retrieve corrective task information fails
Condition: varSuccess is false after GetCorrectiveTaskActivity
Path: GetCorrectiveTaskActivity → GetCorrectiveTaskSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve corrective task details, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

6. Preventive Task Retrieval Failure

Trigger: The call to retrieve preventive task information fails
Condition: varSuccess is false after GetPreventiveTaskActivity
Path: GetPreventiveTaskActivity → GetPreventiveTaskSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve preventive task details, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

7. Latest Order Retrieval Failure

Trigger: The second call to retrieve order information fails
Condition: varSuccess is false after GetLatestOrderActivity
Path: GetLatestOrderActivity → GetLatestOrderIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve latest order details for verification, workflow terminates
Possible Cause: Invalid order ID or invalid API key

8. Corrective Task Update Failure

Trigger: The call to patch corrective task fails
Condition: varSuccess is false after PatchCorrectiveTaskActivity
Path: PatchCorrectiveTaskActivity → PatchCorrectiveTaskIfActivity (false) → ErrorSetActivity
Impact: Unable to update corrective task in Maintenance Management, workflow terminates
Possible Cause: Invalid task data or ERPConn has wrong permissions to access Maintenance Management

9. Preventive Task Update Failure

Trigger: The call to patch preventive task fails
Condition: varSuccess is false after PatchPreventiveTaskActivity
Path: PatchPreventiveTaskActivity → PatchPreventiveTaskIfActivity (false) → ErrorSetActivity
Impact: Unable to update preventive task in Maintenance Management, workflow terminates
Possible Cause: Invalid task data or ERPConn has wrong permissions to access Maintenance Management

General Error

{
  "Success": false,
  "Message": "Error inside the workflow. Please check the orchestrator log for more details."
}

Required Operations

The workflow depends on the following operations that might fail:

GetOrder

Order Operation Created Workflow

Error Paths

1. Order Retrieval Failure

Trigger: The call to retrieve order information fails
Condition: varSuccess is false after GetOrderActivity
Path: GetOrderActivity → GetOrderIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve order details from SAP, workflow terminates
Possible Cause: Invalid order ID or invalid API key

2. Corrective Task Retrieval Failure

Trigger: The call to retrieve corrective task information fails
Condition: varSuccess is false after GetCorrectiveTaskActivity
Path: GetCorrectiveTaskActivity → GetCorrectiveTaskSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve corrective task details, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

3. Preventive Task Retrieval Failure

Trigger: The call to retrieve preventive task information fails
Condition: varSuccess is false after GetPreventiveTaskActivity
Path: GetPreventiveTaskActivity → GetPreventiveTaskSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve preventive task details, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

4. Notification Retrieval Failure

Trigger: The call to retrieve notification information fails
Condition: varSuccess is false after GetNotificationActivity
Path: GetNotificationActivity → GetNotificationIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve notification details from SAP, workflow terminates
Possible Cause: Invalid notification ID or invalid API key

5. Order Operation Retrieval Failure

Trigger: The call to retrieve order operation information fails
Condition: varSuccess is false after GetOrderOperationActivity
Path: GetOrderOperationActivity → GetOperationIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve operation details from SAP, workflow terminates
Possible Cause: Invalid order operation ID or invalid API key

6. Device Retrieval Failure

Trigger: The call to retrieve device information fails
Condition: varSuccess is false after GetDeviceBySapEquipmentIdActivity
Path: GetDeviceBySapEquipmentIdActivity → GetDeviceBySapEquipmentIdIfActivity (false) → ErrorSetActivity
Impact: Unable to find device with matching SAP ID in MDM, workflow terminates
Possible Cause: The device with the specified SAP ID does not exist in MDM or ERPConn has wrong permissions to access MDM

7. User Retrieval Failure

Trigger: The call to retrieve assigned user information fails
Condition: varSuccess is false after GetAssignedUserActivity
Path: GetAssignedUserActivity → GetAssignedUserIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve user details for assigned employee, workflow terminates
Possible Cause: The assigned user does not have an EmployeeId defined in MACMA or ERPConn has wrong permissions to access MACMA

8. Group Retrieval Failure

Trigger: The call to retrieve solver group information fails
Condition: varSuccess is false after GetGroupActivity
Path: GetGroupActivity → GetGroupsSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve solver group details, workflow terminates
Possible Cause: The solver group does not exist in MACMA or ERPConn has wrong permissions to access MACMA

9. Corrective Task Creation Failure

Trigger: The call to create corrective task fails
Condition: varSuccess is false after CreateCorrectiveTaskActivity
Path: CreateCorrectiveTaskActivity → CreateCorrectiveTaskIfActivity (false) → ErrorSetActivity
Impact: Unable to create corrective task in Maintenance Management, workflow terminates
Possible Cause: Invalid task data or ERPConn has wrong permissions to access Maintenance Management

10. Preventive Task Creation Failure

Trigger: The call to create preventive task fails
Condition: varSuccess is false after CreatePreventiveTaskActivity
Path: CreatePreventiveTaskActivity → CreatePreventiveTaskIfActivity (false) → ErrorSetActivity
Impact: Unable to create preventive task in Maintenance Management, workflow terminates
Possible Cause: Invalid task data or ERPConn has wrong permissions to access Maintenance Management

11. External IDs Update Failure

Trigger: The call to update external IDs fails
Condition: varSuccess is false after UpdateExternalIdsActivity
Path: UpdateExternalIdsActivity → UpdateExternalIdsIfActivity (false) → ErrorSetActivity
Impact: Unable to update task with SAP IDs, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

12. External System Lock Failure

Trigger: The call to set external system lock fails
Condition: varSuccess is false after SetLockByExternalSystemActivity
Path: SetLockByExternalSystemActivity → SetLockByExternalSystemIfActivity (false) → ErrorSetActivity
Impact: Unable to set lock for external system updates, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

13. Task State Update Failure

Trigger: The call to update task state fails
Condition: varSuccess is false after SetTaskStateActivity
Path: SetTaskStateActivity → PutTaskStateSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to update task state to match order state, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

General Error

{
  "Success": false,
  "Message": "Error inside the workflow. Please check the orchestrator log for more details."
}

Required Operations

The workflow depends on the following operations that might fail:

GetOrder
GetNotification
GetOrderOperation

Update Planned Maintenance Workflow

Error Paths

1. External ID Retrieval Failure

Trigger: After multiple attempts (4), the external ID for the planned maintenance is still not available
Condition: varPlannedMaintenance?["result"]?["externalId"]?.Value<string?>() == null && varWhileExternalIdCounter > 4
Path: IsExternalIdAvailableWhileActivity → IsMmCallSuccessIfActivity (false) → ErrorSetActivity
Impact: Cannot retrieve external ID required for synchronization with ERP, workflow terminates
Possible Cause: The external ID was never set in the planned maintenance or ERPConn has wrong permissions to access Maintenance Management

2. Planned Maintenance Retrieval Failure

Trigger: The call to retrieve planned maintenance information fails
Condition: varSuccess is false after GetPreventiveTaskActivity
Path: GetPreventiveTaskActivity → IsMmCallSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve planned maintenance details from Maintenance Management, workflow terminates
Possible Cause: Invalid planned maintenance ID or ERPConn has wrong permissions to access Maintenance Management

3. Update Notification Failure

Trigger: The call to update notification fails
Condition: varSuccess is false after UpdateNotificationActivity
Path: UpdateNotificationActivity → UpdateNotificationIfActivity (false) → ErrorSetActivity
Impact: Unable to update notification in ERP with changes from planned maintenance, workflow terminates
Possible Cause: Invalid notification ID, invalid notification data or invalid API key

General Error

{
  "Success": false,
  "Message": "Error inside the workflow. Please check the orchestrator log for more details."
}

Required Operations

The workflow depends on the following operations that might fail:

UpdateNotification

Update Preventive Machine Task Workflow

Error Paths

1. External ID Availability Failure

Trigger: After multiple attempts (4), the external ID for the preventive task is still not available
Condition: varTaskResponse?["result"]?["externalId"]?.Value<string?>() == null && varWhileExternalIdCounter > 4
Path: IsExternalIdAvailableWhileActivity → IsMmCallSuccessIfActivity (false) → ErrorSetActivity
Impact: Cannot retrieve external ID required for synchronization with ERP, workflow terminates
Possible Cause: The external ID was never set in the task or ERPConn has wrong permissions to access Maintenance Management

2. Preventive Task Retrieval Failure

Trigger: The call to retrieve preventive task information fails
Condition: varSuccess is false after GetPreventiveTaskActivity
Path: GetMmInfos → IsMmCallSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve preventive task details from Maintenance Management, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

3. User Information Retrieval Failure

Trigger: The call to retrieve user information fails
Condition: varSuccess is false after GetUserInfoActivity
Path: GetUserInfoActivity → GetUserInfoIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve employee ID for the assigned user, workflow terminates
Possible Cause: The assigned user does not have an EmployeeId defined in MACMA or ERPConn has wrong permissions to access MACMA

4. Operation Update Failure

Trigger: The call to update order operation fails
Condition: varSuccess is false after UpdateOperationActivity
Path: UpdateOperationActivity → UpdateOperationIfActivity (false) → ErrorSetActivity
Impact: Unable to update operation details in SAP, workflow terminates
Possible Cause: Invalid operation data, invalid order operation ID or invalid API key

5. Operation Long Text Check Failure

Trigger: The call to check operation long text fails
Condition: varSuccess is false after CheckOperationLongTextActivity
Path: CheckOperationLongTextActivity → CheckOperationLongTextSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to check if long text exists for the operation, workflow terminates
Possible Cause: Invalid operation data, invalid order operation ID or invalid API key

6. Operation Long Text Creation Failure

Trigger: The call to create operation long text fails
Condition: varSuccess is false after CreateOperationLongTextActivity
Path: CreateOperationLongTextActivity → CreateOperationLongTextIfActivity (false) → ErrorSetActivity
Impact: Unable to create long text for the operation, workflow terminates
Possible Cause: Invalid operation data, invalid order operation ID or invalid API key

7. Operation Long Text Update Failure

Trigger: The call to update operation long text fails
Condition: varSuccess is false after UpdateOperationLongTextActivity
Path: UpdateOperationLongTextActivity → UpdateOperationLongTextIfActivity (false) → ErrorSetActivity
Impact: Unable to update long text for the operation, workflow terminates
Possible Cause: Invalid operation data, invalid order operation ID or invalid API key

General Error

{
  "Success": false,
  "Message": "Error inside the workflow. Please check the orchestrator log for more details."
}

Required Operations

The workflow depends on the following operations that might fail: - GetOrderLockState - UnlockOrder - LockOrder - UpdateOrder - UpdateOrderOperation - GetOrderOperationLongText - CreateOrderOperationLongText - UpdateOrderOperationLongText

Preventive Order Changed Workflow

Error Paths

1. Message Flow Processing Failure

Trigger: Invalid message ID or message flow data cannot be retrieved
Condition: When ParseEventDataActivity fails to parse event data correctly or event is invalid
Path: GetMessageFlowActivity → ParseEventDataActivity → IsValidEventIfActivity (false) → AbortActivity
Impact: Workflow cannot process the order change event, terminates with "Nothing to do" message
Possible Cause: The event data is malformed or does not contain necessary information

2. Order Retrieval Failure

Trigger: The call to retrieve order information fails
Condition: varSuccess is false after GetOrderActivity
Path: GetOrderActivity → GetOrderSuccessIfActivity (false) → ErrorSetActivity
Impact: Cannot retrieve order details from SAP to process changes, workflow terminates
Possible Cause: Invalid order ID or invalid API key

3. Task ID Retrieval Failure

Trigger: The call to retrieve task ID by external ID fails
Condition: varSuccess is false after GetMMTaskIdActivity
Path: ForEachOperationLoopActivity → GetMMTaskIdActivity → IsGetMMTaskIdSuccessIfActivity (false) → ErrorSetActivity
Impact: Cannot locate corresponding preventive task in Maintenance Management, workflow terminates
Possible Cause: The external ID does not match any task in Maintenance Management or ERPConn has wrong permissions to access Maintenance Management

4. Preventive Task Retrieval Failure

Trigger: The call to retrieve preventive task information fails
Condition: varSuccess is false after GetPreventiveTaskActivity
Path: GetPreventiveTaskActivity → GetPreventiveTaskSuccessIfActivity (false) → ErrorSetActivity
Impact: Cannot retrieve preventive task details to apply updates, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

5. Planned Maintenance Update Failure

Trigger: The call to patch planned maintenance fails
Condition: varSuccess is false after PatchPlannedMaintenanceActivity
Path: PatchPlannedMaintenanceActivity → PatchPlannedMaintenanceIfActivity (false) → ErrorSetActivity
Impact: Cannot update planned maintenance data in Maintenance Management, workflow terminates
Possible Cause: Invalid planned maintenance data or ERPConn has wrong permissions to access Maintenance Management

6. External System Lock Failure

Trigger: The call to set external system lock fails
Condition: varSuccess is false after SetLockByExternalSystemActivity
Path: SetLockByExternalSystemActivity → SetLockByExternalSystemIfActivity (false) → ErrorSetActivity
Impact: Cannot set lock for external system updates, which is required for state changes, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

7. Task State Update Failure

Trigger: The call to update task state fails
Condition: varSuccess is false after SetTaskStateActivity
Path: SetTaskStateActivity → PutTaskStateSuccessIfActivity (false) → ErrorSetActivity
Impact: Cannot update task state to match order state changes, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

General Error

{
  "Success": false,
  "Message": "Error inside the workflow. Please check the orchestrator log for more details."
}

Required Operations

The workflow depends on the following operations that might fail:

GetOrder

Create Preventive Task Workflow

Error Paths

1. Preventive Task Retrieval Failure

Trigger: The call to retrieve preventive task information fails
Condition: varSuccess is false after GetPreventiveTaskActivity
Path: GetMmInfos → IsMmCallSuccessIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve task data from Maintenance Management, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

2. Assigned User Information Retrieval Failure

Trigger: The call to retrieve assigned user information fails
Condition: varSuccess is false after GetAssignedUserInfoActivity
Path: GetAssignedUserInfoActivity → GetAssignedUserInfoIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve employee ID for assigned user, workflow terminates
Possible Cause: The assigned user does not have an EmployeeId defined in MACMA or ERPConn has wrong permissions to access MACMA

3. Device Retrieval Failure

Trigger: The call to retrieve device information fails
Condition: varSuccess is false after GetDeviceActivity
Path: GetDeviceActivity → GetDeviceIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve device details for the task, workflow terminates
Possible Cause: The device with the specified SAP ID does not exist in MDM or ERPConn has wrong permissions to access MDM

4. Missing Equipment ID Error

Trigger: The device doesn’t have a SAP ID defined
Condition: varDeviceResponse["identifiers"]["sapid"] != null is false
Path: CheckForExistingEquipmentIdIfActivity (false) → MissingEquipmentIdErrorActivity
Impact: Unable to create task in SAP without equipment ID, workflow terminates
Possible Cause: The device does not have an identifier 'sapid' defined in MDM

5. Created By User Information Retrieval Failure

Trigger: The call to retrieve creator’s user information fails
Condition: varSuccess is false after GetCreatedByUserInfoActivity
Path: GetCreatedByUserInfoActivity → GetCreatedByUserInfoIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve employee ID of task creator, workflow terminates
Possible Cause: The creator user does not exist in MACMA or ERPConn has wrong permissions to access MACMA

6. Create Notification Failure

Trigger: The call to create a notification in SAP fails
Condition: varSuccess is false after CreateNotificationActivity
Path: CreateNotificationActivity → CreateNotificationIfActivity (false) → ErrorSetActivity
Impact: Unable to create notification in SAP, workflow terminates
Possible Cause: Invalid notification data or invalid API key

7. Create Order Failure

Trigger: The call to create an order in SAP fails
Condition: varSuccess is false after CreateOrderActivity
Path: CreateOrderActivity → CreateOrderIfActivity (false) → ErrorSetActivity
Impact: Unable to create order in SAP, workflow terminates
Possible Cause: Invalid order data or invalid API key

8. Update Order Failure

Trigger: The call to update an order in SAP fails
Condition: varSuccess is false after UpdateOrderActivity
Path: UpdateOrderActivity → UpdateOrderIfActivity (false) → ErrorSetActivity
Impact: Unable to update order in SAP, workflow terminates
Possible Cause: Invalid order data or invalid API key

9. Get Next Order Operation ID Failure

Trigger: The call to get next operation ID fails
Condition: varSuccess is false after GetNextOrderOperationIdActivity
Path: GetNextOrderOperationIdActivity → GetNextOrderOperationIdIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve next operation ID for related task, workflow terminates
Possible Cause: Invalid order ID or invalid API key

10. Create Order Operation Failure

Trigger: The call to create an order operation fails
Condition: varSuccess is false after CreateOrderOperationActivity
Path: CreateOrderOperationActivity → CreateOrderOperationIfActivity (false) → ErrorSetActivity
Impact: Unable to create operation in SAP order, workflow terminates
Possible Cause: Invalid operation data, invalid order ID or invalid API key

11. Create Order Operation Long Text Failure

Trigger: The call to create long text for order operation fails
Condition: varSuccess is false after CreateOrderOperationLongTextActivity
Path: CreateOrderOperationLongTextActivity → CreateOrderOperationLongTextIfActivity (false) → ErrorSetActivity
Impact: Unable to add detailed description to operation, workflow terminates
Possible Cause: Invalid long text data, invalid order operation ID or invalid API key

12. Update External IDs Failure

Trigger: The call to update external IDs in Maintenance Management fails
Condition: varSuccess is false after UpdateExternalIdsActivity
Path: UpdateExternalIdsActivity → UpdateExternalIdsIfActivity (false) → ErrorSetActivity
Impact: Unable to update task with SAP IDs, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

General Error

{
  "Success": false,
  "Message": "Error inside the workflow. Please check the orchestrator log for more details."
}

Missing Equipment ID Error

{
  "Success": false,
  "Message": "The device does not have an identifier 'sapid' (case sensitive). Please add it in MDM."
}

Required Operations

The workflow depends on the following operations that might fail:

CreateNotification
CreateOrder
UpdateOrder
CreateOrderOperation
CreateOrderOperationLongText
GetOrderOperationLastId

Resolve Task Workflow

Error Paths

1. Task External ID Retrieval Failure

Trigger: Unable to retrieve task external ID after multiple attempts
Condition: varTaskExternalId == null || !varSuccess after 4 retry attempts
Path: IsExternalIdAvailableWhileActivity → GetTaskOverviewIfActivity (false) → ErrorSetActivity
Impact: Unable to find external ID reference for SAP, workflow terminates
Possible Cause: The external ID was never set in the task or ERPConn has wrong permissions to access Maintenance Management

2. User Information Retrieval Failure

Trigger: The call to retrieve user information fails
Condition: varSuccess is false after GetUserInfoActivity
Path: GetUserInfoActivity → GetUserInfoIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve employee ID for assigned user, workflow terminates
Possible Cause: The assigned user does not have an EmployeeId defined in MACMA or ERPConn has wrong permissions to access MACMA

3. Create Order Confirmation Failure

Trigger: The call to create order confirmation in SAP fails
Condition: varSuccess is false after CreateOrderConfirmationActivity
Path: CreateOrderConfirmationActivity → CreateOrderConfirmationIfActivity (false) → ErrorSetActivity
Impact: Unable to confirm completion of order in SAP, workflow terminates
Possible Cause: Invalid order confirmation data or invalid API key

General Error

{
  "Success": false,
  "Message": "Error inside the workflow. Please check the orchestrator log for more details."
}

Required Operations

The workflow depends on the following operations that might fail:

CreateOrderConfirmation
GetTaskOverview
GetUserInfo

Set Task In Progress Workflow

Error Paths

1. Task External ID Retrieval Failure

Trigger: Unable to retrieve task external ID after multiple attempts
Condition: varTaskExternalId == null || !varSuccess after 4 retry attempts
Path: IsExternalIdAvailableWhileActivity → GetTaskOverviewIfActivity (false) → ErrorSetActivity
Impact: Unable to find external ID reference needed for SAP operations, workflow terminates
Possible Cause: The external ID was never set in the task or ERPConn has wrong permissions to access Maintenance Management

2. Release Order Failure

Trigger: The call to release the order in SAP fails
Condition: varSuccess is false after ReleaseOrderActivity
Path: ReleaseOrderActivity → ReleaseOrderIfActivity (false) → ErrorSetActivity
Impact: Unable to release the order in SAP, workflow terminates
Possible Cause: Invalid order ID or invalid API key

General Error

{
  "Success": false,
  "Message": "Error inside the workflow. Please check the orchestrator log for more details."
}

Required Operations

The workflow depends on the following operations that might fail:

UnlockOrder
ReleaseOrder
LockOrder

Work Time Confirmation Workflow

Error Paths

1. Confirmed Effort Retrieval Failure

Trigger: The call to retrieve confirmed effort information fails
Condition: varSuccess is false after GetConfirmedEffortActivity
Path: GetConfirmedEffortActivity → GetConfirmedEffortIfActivity (false) → ErrorSetActivity
Impact: Unable to retrieve confirmed effort data from Maintenance Management, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

2. Task External ID Retrieval Failure

Trigger: Unable to retrieve task external ID after multiple attempts
Condition: varTaskExternalId == null || !varSuccess after 4 retry attempts
Path: IsExternalIdAvailableWhileActivity → GetTaskOverviewIfActivity (false) → ErrorSetActivity
Impact: Unable to find external ID reference needed for SAP operations, workflow terminates
Possible Cause: The external ID was never set in the task or ERPConn has wrong permissions to access Maintenance Management

3. User Information Retrieval Failure

Trigger: The call to retrieve user information fails
Condition: varSuccess is false after GetUserInfoActivity
Path: GetUserInfoActivity → CreateOrderConfirmationActivity (still executes but likely fails)
Impact: Unable to retrieve employee ID for the user confirming time, leading to subsequent failure
Possible Cause: The user does not have an EmployeeId defined in MACMA or ERPConn has wrong permissions to access MACMA

4. Order Confirmation Creation Failure

Trigger: The call to create order confirmation in SAP fails
Condition: varSuccess is false after CreateOrderConfirmationActivity
Path: CreateOrderConfirmationActivity → CreateOrderConfirmationIfActivity (false) → ErrorSetActivity
Impact: Unable to confirm working time in SAP, workflow terminates
Possible Cause: Invalid order confirmation data or invalid API key

5. External IDs Update Failure

Trigger: The call to update external IDs in Maintenance Management fails
Condition: varSuccess is false after UpdateExternalIdsActivity
Path: UpdateExternalIdsActivity → UpdateExternalIdsIfActivity (false) → ErrorSetActivity
Impact: Order confirmation created in SAP but reference ID not stored in Maintenance Management, workflow terminates
Possible Cause: Invalid task ID or ERPConn has wrong permissions to access Maintenance Management

General Error

{
  "Success": false,
  "Message": "Error inside the workflow. Please check the orchestrator log for more details."
}

Required Operations

The workflow depends on the following operations that might fail:

UnlockOrder
CreateOrderConfirmation
LockOrder