SOT
    • Introduction
    • User manual
      • General Descriptions
        • Fine-grained access control
        • Ticket Management Groups
      • Ticket Management
        • Filter options
        • Ticket details
        • Ticket archiving
        • Ticket anonymization
        • Notifications
        • Ticket escalation mapping
      • Maintenance status widget
    • Operations manual
      • Overview
      • System Architecture and Interfaces
      • System Requirements
        • tm/ticket-service
      • Migration from Previous Versions
        • Migration to 7.3.0+
        • Migration to 7.4.0+
        • Migration to 7.4.1+
        • Migration to 7.8.0+
        • Migration to 7.9.0+
        • Migration to 7.10.0+
        • Migration to 7.11.0+
        • Migration to 7.12.0+
        • Migration to 7.13.0+
        • Migration to 7.13.1+
        • Migration to 7.14.0+
        • Migration to 7.16.0+
        • Migration to 7.17.0+
        • Migration to 7.20.0+
      • Setup and Configuration
        • Setup
          • Installation guide
        • Recommendations
        • Helm Configuration
        • Ticket Management global variables
        • tm/ticket-service
        • Ticket Management IAS dependencies
      • Start and Shutdown
      • Regular Operations
      • Failure Handling
      • Backup and Restore
      • Logging and Monitoring
        • Module Health Verification Endpoints and K8S Probes
      • Known Limitations
        • Maximum 2100 parameter support of MSSQL can lead to query failure
        • Users from different tenants can have issues when calling MACMA/MDM concurrently
        • Lost messages of Notification service if maximum retry is exceeded
    • Developer documentation
      • Getting Started
      • How-Tos
        • Domain Context Registration
        • Integrating Ticket Management Views
      • Failure Handling
        • Embedded View Blocked by Content Security Policy (CSP)
    • API documentation
      • HTTP API
    • Glossary
Ticket Management
  • Smart Operations Toolkit
    • Deviation Processor
    • Multitenant Access Control
    • Notification Service
    • Ticket Management
    • Web Portal
  • Shopfloor Management
    • Andon Live
    • KPI Reporting
    • Operational Routines
    • Shift Book
    • Shopfloor Management Administration
  • Product & Quality
    • Process Quality
    • AI Services
  • Machine & Equipment
    • Condition Monitoring
    • Device Portal
  • Enterprise & Shopfloor Integration
    • Information Router
    • Master Data Management

SOT Learning Portal

  • Ticket Management
  • Operations manual
  • Setup and Configuration
  • Ticket Management IAS dependencies
7.22.2 7.22.0

Ticket Management IAS dependencies


MACMA_URL

Description

The URL of the MACMA installation, e.g. http://<host_url>/iam.

Required

Yes

Defaults to

-

Sources
  • Environment Variable


MACMA_ENABLED

Description

The flag whether MACMA authentication/authorization is enabled.

Required

No

Defaults to

true

Sources
  • Environment Variable


TM_CLIENT_ID

Description

The application id of Ticket Management in MACMA.

Required

Yes

Defaults to

-

Sources
  • Environment Variable


TM_CLIENT_SECRET

Description

The application secret of Ticket Management in MACMA.

Required

Yes

Defaults to

-

Sources
  • Environment Variable


MACMA_ZERO_TENANT_ID

Description

The zero tenant in MACMA, normally the BCI Tenant.

Required

Yes

Defaults to

-

Sources
  • Environment Variable


MACMA_CACHE_ENABLED

Description

Flag indicating whether user info should be cached.

Required

No

Defaults to

true

Sources
  • Environment Variable


MACMA_CACHE_EXPIRATION_PERIOD_IN_SECONDS

Description

Period in seconds for the validity of the cached user info data.

Required

No

Defaults to

180

Sources
  • Environment Variable


MACMA_CACHE_SIZE

Description

Maximal cache size for the user info.

Required

No

Defaults to

100

Sources
  • Environment Variable


MACMA_CLIENT_SCOPE

Description

Single audience scope of MACMA.

Required

Yes

Defaults to

-

Sources
  • Environment Variable


MMPD_URL

Description

The URL of the MDM installation, e.g. http://<host>/mdm.

Required

Yes

Defaults to

-

Sources
  • Environment Variable


MMPD_RETRYER_ENABLED

Description

Flag indicating whether request to MDM should be retried when MDM is not available (HTTP Service Code 503).

Required

No

Defaults to

true

Sources
  • Environment Variable


MMPD_RETRYER_MAXATTEMPTS

Description

Maximum attempts for retrying sending request to MDM.

Required

No

Defaults to

10

Sources
  • Environment Variable


MMPD_RETRYER_BACKOFFINSECONDS

Description

Retry will be made in (backoffInSeconds + number of attempt which has already been made) seconds.

Required

No

Defaults to

1

Sources
  • Environment Variable


MMPD_CLIENT_SCOPE

Description

Single audience scope of MDM.

Required

Yes

Defaults to

-

Sources
  • Environment Variable


REGISTRY_URL

Description

The URL of the Portal registration endpoint, e.g. http://<host>/registry.

Required

Yes

Defaults to

-

Sources
  • Environment Variable


PORTAL_BASE_URL

Description

The URL of the Portal endpoint, e.g. http://<host>/.

Required

Yes

Defaults to

-

Sources
  • Environment Variable


PORTAL_RETRYER_ENABLED

Description

Flag indicating whether request to Portal should be retried when Portal is not available (HTTP Service Code 503).

Required

No

Defaults to

true

Sources
  • Environment Variable


PORTAL_RETRYER_MAXATTEMPTS

Description

Maximum attempts for retrying sending request to Portal.

Required

No

Defaults to

10

Sources
  • Environment Variable


PORTAL_RETRYER_BACKOFFINSECONDS

Description

Retry will be made in (backoffInSeconds + number of attempt which has already been made) seconds.

Required

No

Defaults to

1

Sources
  • Environment Variable


PORTAL_CLIENT_SCOPE

Description

Single audience scope of Portal.

Required

Yes

Defaults to

-

Sources
  • Environment Variable


SMDP_URL

Description

The URL of the SMDP installation, e.g. http://<host>/smdp.

Required

Yes

Defaults to

-

Sources
  • Environment Variable


SMDP_RETRYER_ENABLED

Description

Flag indicating whether request to SMDP should be retried when SMDP is not available (HTTP Service Code 503).

Required

No

Defaults to

true

Sources
  • Environment Variable


SMDP_RETRYER_MAXATTEMPTS

Description

Maximum attempts for retrying sending request to SMDP.

Required

No

Defaults to

10

Sources
  • Environment Variable


SMDP_RETRYER_BACKOFFINSECONDS

Description

Retry will be made in (backoffInSeconds + number of attempt which has already been made) seconds.

Required

No

Defaults to

1

Sources
  • Environment Variable


SMDP_CLIENT_SCOPE

Description

Single audience scope of SMDP.

Required

Yes

Defaults to

-

Sources
  • Environment Variable


NOTIFICATION_URL

Description

The URL of the Notification Service installation, e.g. http://<host>/notification.

Required

No

Defaults to

-

Sources
  • Environment Variable


NOTIFICATION_RETRYER_ENABLED

Description

Flag indicating whether request to Notification should be retried when Notification is not available (HTTP Service Code 503).

Required

No

Defaults to

true

Sources
  • Environment Variable


NOTIFICATION_RETRYER_MAXATTEMPTS

Description

Maximum attempts for retrying sending request to Notification.

Required

No

Defaults to

50

Sources
  • Environment Variable


NOTIFICATION_RETRYER_BACKOFFINSECONDS

Description

Retry will be made in (backoffInSeconds + number of attempt which has already been made) seconds.

Required

No

Defaults to

1

Sources
  • Environment Variable


NOTIFICATION_CLIENT_SCOPE

Description

Single audience scope of Notification.

Required

No (only if NOTIFICATION_URL is set)

Defaults to

-

Sources
  • Environment Variable


CM_CLIENT_ID

Description

The application id of Condition Monitoring in CM.

Required

No

Defaults to

-

Sources
  • Environment Variable

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