SOT
    • Introduction
    • User manual
      • General Descriptions
        • Fine-grained access control
        • Ticket Management Groups
      • Ticket Management
        • Filter options
        • Ticket details
        • Ticket archiving
        • Ticket anonymization
        • Notifications
        • Ticket escalation mapping
      • Maintenance status widget
    • Operations manual
      • Overview
      • System Architecture and Interfaces
      • System Requirements
        • tm/ticket-service
      • Migration from Previous Versions
        • Migration to 7.3.0+
        • Migration to 7.4.0+
        • Migration to 7.4.1+
        • Migration to 7.8.0+
        • Migration to 7.9.0+
        • Migration to 7.10.0+
        • Migration to 7.11.0+
        • Migration to 7.12.0+
        • Migration to 7.13.0+
        • Migration to 7.13.1+
        • Migration to 7.14.0+
        • Migration to 7.16.0+
        • Migration to 7.17.0+
        • Migration to 7.20.0+
      • Setup and Configuration
        • Setup
          • Installation guide
        • Recommendations
        • Helm Configuration
        • Ticket Management global variables
        • tm/ticket-service
        • Ticket Management IAS dependencies
      • Start and Shutdown
      • Regular Operations
      • Failure Handling
      • Backup and Restore
      • Logging and Monitoring
        • Module Health Verification Endpoints and K8S Probes
      • Known Limitations
        • Maximum 2100 parameter support of MSSQL can lead to query failure
        • Users from different tenants can have issues when calling MACMA/MDM concurrently
        • Lost messages of Notification service if maximum retry is exceeded
    • Developer documentation
      • Getting Started
      • How-Tos
        • Domain Context Registration
        • Integrating Ticket Management Views
      • Failure Handling
        • Embedded View Blocked by Content Security Policy (CSP)
    • API documentation
      • HTTP API
    • Glossary
Ticket Management
  • Smart Operations Toolkit
    • Deviation Processor
    • Multitenant Access Control
    • Notification Service
    • Ticket Management
    • Web Portal
  • Shopfloor Management
    • Andon Live
    • KPI Reporting
    • Operational Routines
    • Shift Book
    • Shopfloor Management Administration
  • Product & Quality
    • Process Quality
    • AI Services
  • Machine & Equipment
    • Condition Monitoring
    • Device Portal
  • Enterprise & Shopfloor Integration
    • Information Router
    • Master Data Management

SOT Learning Portal

  • Ticket Management
  • Operations manual
  • Migration from Previous Versions
  • Migration to 7.9.0+
7.22.2 7.22.0

Migration to 7.9.0+

Changes

  • Static resource for "Escalation Mappings" is created, resource id is "urn:com:bosch:bci:tm:ts:Escalation-Mapping"

  • An application role called "Ticket Escalation Mapping Administrator" is introduced, which has add, remove, modify, read privilege on all escalation mapping.

  • The user requires the role "Ticket Escalation Mapping Administrator" to call the following endpoints:

    • GET /BCI_TS/v1/{tenant-id}/solution-groups/escalation-groups

    • POST /BCI_TS/v1/{tenant-id}/solution-groups/{group-id}/escalation-groups

    • DELETE /BCI_TS/v1/{tenant-id}/solution-groups/{group-id}/escalation-groups

    • PATCH /BCI_TS/v1/{tenant-id}/solution-groups/{group-id}/escalation-groups

  • New environment variables:

    • TS_MAX_FILENAME_LENGTH

    • TS_ATTACHMENTPROPERTIES_FORBIDDENEXTENSIONS

  • A new static resource called "Application-Configurations" is created, resource id is "urn:com:bosch:bci:tm:ts:Application-Configurations". The privilege to that resource is added to the Ticket Management Admin, Ticket Management Expert and Ticket Management User roles.

  • New internal endpoint added for retrieving application configurations (GET /BCI_TS/v1/support/configs). User must have the 'read' privilege for Application-Configurations.

Contents

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