Maintenance status widget
The Maintenance Status widget displays relevant data about facilities succinctly in a dashboard without having to open the Ticket Management module. This allows all the important data regarding the maintenance status to be monitored in a single overview. Depending on the configuration, the widgets can contain the following information about the selected facility:
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Number of open tickets
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Number of open tickets per resolving group
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Urgency indicator: The ticket with the lowest remaining time determines the color of the widget.
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General description of the widgets: Widgets |
Add maintenance status widget
Prerequisite
Ticket Management User or Ticket Management Expert or Ticket Management Admin role
Procedure
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Open the Dashboard and open the desired dashboard.
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Click on
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Click on
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In the Add New Widgets dialog window, enter Maintenance Status in the Search Term text field.
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Activate the checkbox of the Maintenance Status Widget.
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Click on Add widget to create the widget.
The widget is shown in the dashboard and can be configured: Configure maintenance status widget
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Confirm with Save to save the changes to the dashboard.
The widget appears in the dashboard.
Configure maintenance status widget
Prerequisite
Ticket Management User or Ticket Management Expert or Ticket Management Admin role
Procedure
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Open the Dashboard and open the desired dashboard.
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Click on
in the appropriate widget. -
Select Configure Widget in the context menu.
The Edit Widget editing dialog is displayed.
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Enter general information about the widget:
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Name
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Checkbox: Show widget name
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Select Width and Height
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Facility information:
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Select Facility
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Enter the Display name for the selected facility
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Define the appearance of the widget:
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Title size
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Show Number of Open Tickets
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Show Resolving Groups of Open Tickets
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Refresh Time
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Select Resolving Groups (maximum of four) and enter a Display Name for each.
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Set a Default color and optionally add Urgency indicators with Color and Remaining time (maximum of four).
All tickets from the selected facility are considered, regardless of the resolving group. The ticket with the lowest remaining time determines the color of the widget, if urgency indicators have been added. Otherwise, the default color is displayed.
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Confirm with Save to apply the settings.
The widget is configured and displayed in the dashboard.
