Introduction

Ticket Management enables machine operators and maintenance engineer react quicker and in a more target-oriented fashion in case of failures and manage and track his issues. Employees receive service notifications depending on their qualifications and can respond faster and in a more targeted manner. All tickets are summarized in an overview and sorted according to status. The tickets are assigned depending on the situation. This means that only employees with the right qualifications and the responsibility for the task receive a ticket. In addition to delegation options, each ticket also has escalation mechanisms in case the processing time expires.

Main functions of Ticket Management: