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Ticket Management 7.17.0
  • Integration Guide
  • Core Services
    • ID Builder
      • 3.6
      • 3.5
    • Deviation Processor
      • 1.10
      • 1.9
      • 1.8
    • Multitenant Access Control
      • 1.34.0
      • 1.33.0
      • 1.32.0
    • Notification Service
      • 1.27
      • 1.26
    • Ticket Management
      • 7.17.1
      • 7.17.0
      • 7.16.0
    • Web Portal
      • 5.21
      • 5.20
    • Block Management
  • Shopfloor Management
    • Global Production Overview
      • 5.8
      • 5.7
      • 5.6
    • Shopfloor Management Essentials
  • Machine & Equipment
    • Condition Monitoring
      • 4.6.0
      • 4.5.1
      • 4.5.0
      • 4.4.1
      • 4.4.0
    • Tool Management
      • 2.9
      • 2.8
      • 2.7
    • Maintenance Management
  • Product & Quality
    • Product Setup Management
      • 3.10
      • 3.8
    • Part Traceability
    • Process Quality
    • Setup Specs
  • Execution
    • Line Control
    • Material Management
      • 3.9
      • 3.8
      • 3.7
    • Order Management
      • 5.9
      • 5.8
      • 5.7
  • Intralogistics
    • Transport- & Stockmanagement
      • 4.2.0
      • 4.0.2
  • Machine & Equipment
    • Condition Monitoring
      • 4.6.0
      • 4.5.1
      • 4.5.0
      • 4.4.1
      • 4.4.0
    • Maintenance Management
  • Enterprise & Shopfloor Integration
    • Archiving Bridge
    • ERP Connectivity
      • 4.12.0
      • 4.11.0
      • 4.10.0
    • Data Publisher
    • Information Router
    • Master Data Management
      • 8.5.1
      • 8.5.0
      • 8.4.2
      • 8.4.1
      • 8.4.0
    • Orchestrator

Nexeed
Ticket Management

    • Introduction
    • API documentation
  • Ticket Management
  • Introduction
7.17.1 7.17.0 7.16.0

Introduction

Ticket Management enables machine operators and maintenance engineer react quicker and in a more target-oriented fashion in case of failures and manage and track his issues. Employees receive service notifications depending on their qualifications and can respond faster and in a more targeted manner. All tickets are summarized in an overview and sorted according to status. The tickets are assigned depending on the situation. This means that only employees with the right qualifications and the responsibility for the task receive a ticket. In addition to delegation options, each ticket also has escalation mechanisms in case the processing time expires.

Main functions of Ticket Management:

  • Automatic and manual creation of domain-specific tickets

  • Automatic assignment of tickets to the appropriate persons or groups

  • Display and editing of ticket details

  • Display, accept, assign, return, resolve or delegate tickets

Contents

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